Shipping & Returns
Q: Where do you ship?
A: We ship to all 50 states in the US and Puerto Rico. We also ship internationally to Canada and the United Kingdom.
Q: When will my order ship?
A: Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.
Q: What types of shipping do you offer for US orders?
A: Free standard shipping is available for orders $50 and above. For orders less than $50, standard shipping is $7.
Rush shipping is also available for $25.
Please note that during Promotions, these rates may change.
Q: What types of shipping do you offer for International orders?
A: For orders to Canada and the United Kingdom, we offer Standard (via DHL) and Expedited (via UPS) shipping options. Cost of shipping and transit time can vary depending on destination country, size of order, and shipping method chosen.
We are able to ship DDP (Delivery Duties Paid) to our destination countries (Canada and the United Kingdom). The total price is inclusive of any duties & taxes.
Q: Where can I find my tracking information?
A: You can find tracking information of your order in My Account or in your shipping confirmation email.
Q: What is your return policy?
A: We hope you will love your Nécessaire products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email firstname.lastname@example.org with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.
Returns within the US are free.
For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.
Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.
Q: Can I return a product if I have already opened it?
A: Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.
Q: My package arrived without a return slip? What do I do?
A: Our packages do not include return slips. Email email@example.com with your order number and we will help you with your return.
Q: How are refunds processed?
A: Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.