FAQs
Q: How can I contact Team Nécessaire?
A: Email us at [email protected] with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.
Please note: Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. PST.
Answer
Email us at [email protected] with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.
Please note: Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. PST.
Q: How long will it take for me to receive my order?
A: Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".
Answer
Once you place your order, it will take 1-2 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping".
Q: What forms of payment do you take?
A: We accept all major credit cards, PayPal, and Apple Pay.
Answer
We accept all major credit cards, PayPal, and Apple Pay.
Q: Where is my order?
A: You can check the status of your order in My Account. Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.
Answer
You can check the status of your order in My Account. Please note that it can take some carriers up to 1 business day after an order has been shipped to show updates in tracking.
Q: Can I change or cancel my order?
A: We do not have the ability to change or modify the products in an order. To cancel your order, please email [email protected] with your order number as soon as possible and a member of our customer support team will assist you.
Answer
We do not have the ability to change or modify the products in an order. To cancel your order, please email [email protected] with your order number as soon as possible and a member of our customer support team will assist you.
Q: Can I change my shipping address?
A: Please email [email protected] with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.
Answer
Please email [email protected] with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information for a short time before your order ships.
Q: Where do I enter my promo code?
A: Promo codes can be applied at any point during checkout.
On Desktop: Enter your code in the field labeled "Gift card or discount code" and click "Apply".
On Mobile: Tap "Show Order Summary" at the top of your screen. When the section expands, enter your code in the field labeled "Gift card or discount code" and click "Apply".
Answer
Promo codes can be applied at any point during checkout.
On Desktop: Enter your code in the field labeled "Gift card or discount code" and click "Apply".
On Mobile: Tap "Show Order Summary" at the top of your screen. When the section expands, enter your code in the field labeled "Gift card or discount code" and click "Apply".
Q: Can I use multiple promo codes?
A: Only one promo code can be used per order.
Answer
Only one promo code can be used per order.
Q: Do you include invoices and/or return slips?
A: We do not include invoices and/or return slips in order to reduce packaging waste. You can reach out to [email protected] with your order number and they will be able to assist you.
Answer
We do not include invoices and/or return slips in order to reduce packaging waste. You can reach out to [email protected] with your order number and they will be able to assist you.
Q: Do prices reflect US Dollars?
A: International customers in Canada and United Kingdom can browse the site and checkout in US Dollars.
Answer
International customers in Canada and United Kingdom can browse the site and checkout in US Dollars.
Q: What if my item is damaged, defective, or incorrect?
A: If any items are damaged or incorrect when you receive your order, email [email protected] with your order number and a photo of the items, and we will send you a replacement right away.
Answer
If any items are damaged or incorrect when you receive your order, email [email protected] with your order number and a photo of the items, and we will send you a replacement right away.
Q: How do I become a subscription member?
A: Navigate to the desired product detail page. Below the quantity, select “Subscribe & Save 15%.” Choose your shipment frequency from the dropdown menu.
One-time purchases and other subscription products can be added to the same order. When you are ready, Proceed To Checkout.
Complimentary upgraded shipping will automatically be applied to all US subscription orders.
Answer
Navigate to the desired product detail page. Below the quantity, select “Subscribe & Save 15%.” Choose your shipment frequency from the dropdown menu.
One-time purchases and other subscription products can be added to the same order. When you are ready, Proceed To Checkout.
Complimentary upgraded shipping will automatically be applied to all US subscription orders.
Q: What are the benefits of becoming a subscription member?
A: Receive A 15% Discount On All Subscription Orders
Every Subscription Order Ships Expedited (US)
Early Access To All Product Launches
Receive Product Replenishments Automatically
Answer
Receive A 15% Discount On All Subscription Orders
Every Subscription Order Ships Expedited (US)
Early Access To All Product Launches
Receive Product Replenishments Automatically
Q: How do I change my subscription?
A: You can manage the products in your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email [email protected] and our team will assist you with your subscription.
Answer
You can manage the products in your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email [email protected] and our team will assist you with your subscription.
Q: How do I cancel my subscription?
A: You can cancel your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email [email protected] and our team will assist you with your cancellation.
Answer
You can cancel your subscription through your Nécessaire account or by responding to the prompts in your subscription text message notifications. You can also email [email protected] and our team will assist you with your cancellation.
Q: Where do you ship?
A: We ship to all 50 states in the US and Puerto Rico. We also ship internationally to Canada and the United Kingdom.
Answer
We ship to all 50 states in the US and Puerto Rico. We also ship internationally to Canada and the United Kingdom.
Q: When will my order ship?
A: Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.
Answer
Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.
Q: What types of shipping do you offer for US orders?
A: Free standard shipping is available for orders $75 and above. For orders less than $75, standard shipping is $7.
Rush shipping is also available for $25.
Please note that during Promotions, these rates may change.
Answer
Free standard shipping is available for orders $75 and above. For orders less than $75, standard shipping is $7.
Rush shipping is also available for $25.
Please note that during Promotions, these rates may change.
Q: What types of shipping do you offer for International orders?
A: For orders to Canada and the United Kingdom, we offer Standard and Expedited shipping options. Cost of shipping and transit time can vary depending on destination country, size of order, and shipping method chosen.
We are able to ship DDP (Delivery Duties Paid) to our destination countries (Canada and the United Kingdom). The total price is inclusive of any duties & taxes.
Answer
For orders to Canada and the United Kingdom, we offer Standard and Expedited shipping options. Cost of shipping and transit time can vary depending on destination country, size of order, and shipping method chosen.
We are able to ship DDP (Delivery Duties Paid) to our destination countries (Canada and the United Kingdom). The total price is inclusive of any duties & taxes.
Q: Where can I find my tracking information?
A: You can find tracking information of your order in My Account or in your shipping confirmation email.
Answer
You can find tracking information of your order in My Account or in your shipping confirmation email.
Q: What is your return policy?
A: We hope you will love your Nécessaire products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email [email protected] with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.
Returns within the US are free.
For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.
Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.
Answer
We hope you will love your Nécessaire products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Email [email protected] with your order number and the items you wish to return, and a member of our customer support team will assist you with your return.
Returns within the US are free.
For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.
Please allow up to two weeks for refunds to be credited to your original form of payment, and note that original shipping charges will not be refunded.
Q: Can I return a product if I have already opened it?
A: Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.
Answer
Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.
Q: My package arrived without a return slip? What do I do?
A: Our packages do not include return slips. Email [email protected] with your order number and we will help you with your return.
Answer
Our packages do not include return slips. Email [email protected] with your order number and we will help you with your return.
Q: How are refunds processed?
A: Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
Answer
Refunds are issued back to the original payment method used. Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
Q: What does clean, effective skincare mean?
A: We believe the body products you use every day should make a difference in your skin and support your health and wellness.
Clean: We believe in ethically made products and are committed to formulating with clean, compatible, and effective ingredients, and without a range of ingredients we believe are unsafe for the skin. In essence: what’s not in the product is as important as what is.
Effective: We believe in treating the body like the face. We use facial-grade ingredients to deliver results to the skin. We use select synthetic ingredients when they are scientifically proven to increase the effectiveness of our formulas and/or enhance their safety.
Answer
We believe the body products you use every day should make a difference in your skin and support your health and wellness.
Clean: We believe in ethically made products and are committed to formulating with clean, compatible, and effective ingredients, and without a range of ingredients we believe are unsafe for the skin. In essence: what’s not in the product is as important as what is.
Effective: We believe in treating the body like the face. We use facial-grade ingredients to deliver results to the skin. We use select synthetic ingredients when they are scientifically proven to increase the effectiveness of our formulas and/or enhance their safety.
Q: Where can I find ingredient listings?
A: Full ingredient listings are available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at [email protected]. When you receive the product, you will also find a full ingredient list on the outer box.
Answer
Full ingredient listings are available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at [email protected]. When you receive the product, you will also find a full ingredient list on the outer box.
Q: What skin types are Nécessaire products appropriate for?
A: We do not formulate to specific skin types. All people, all skin types can use Nécessaire products.
Answer
We do not formulate to specific skin types. All people, all skin types can use Nécessaire products.
Q: Which products are best for sensitive skin?
A: All of our products are Hypoallergenic and Dermatologist-Tested. For sensitive skin we recommend The Body Wash in Fragrance-Free and The Body Lotion in Fragrance-Free, which do not contain any added fragrance.
Please check the ingredient listings if you have specific allergies, try a patch test, and, as always, consult your doctor before using our products if you have any major concerns.
Answer
All of our products are Hypoallergenic and Dermatologist-Tested. For sensitive skin we recommend The Body Wash in Fragrance-Free and The Body Lotion in Fragrance-Free, which do not contain any added fragrance.
Please check the ingredient listings if you have specific allergies, try a patch test, and, as always, consult your doctor before using our products if you have any major concerns.
Q: How long will my product last?
A: We recommend using our products within 12 months after opening.
Extreme heat or cold for short periods of time should not impact efficacy, though formula texture or color may change slightly. These are clean products that are formulated without many of the synthetic dyes and additives typically used to maintain color and texture. It is normal for The Body Wash to vary slightly in color, especially the Eucalyptus and Sandalwood versions, which contain pure essential-oil blends. Pure essential oils can take on different tones depending on the crop, region, and timing of harvest.
Answer
We recommend using our products within 12 months after opening.
Extreme heat or cold for short periods of time should not impact efficacy, though formula texture or color may change slightly. These are clean products that are formulated without many of the synthetic dyes and additives typically used to maintain color and texture. It is normal for The Body Wash to vary slightly in color, especially the Eucalyptus and Sandalwood versions, which contain pure essential-oil blends. Pure essential oils can take on different tones depending on the crop, region, and timing of harvest.
Q: Are your products gluten-free?
A: Nécessaire is not certified gluten-free.
Answer
Nécessaire is not certified gluten-free.
Q: Are your products vegan?
A: Our products do not contain any animal-derived ingredients. We are currently working on our vegan certification.
Answer
Our products do not contain any animal-derived ingredients. We are currently working on our vegan certification.
Q: How does The Body Wash cap work?
A: The Body Wash has a twist cap that needs to be activated. First, twist cap clockwise firmly to lock in place. Then twist cap counter-clockwise gently to open. Flip bottle and gently squeeze to pour The Body Wash.
Answer
The Body Wash has a twist cap that needs to be activated. First, twist cap clockwise firmly to lock in place. Then twist cap counter-clockwise gently to open. Flip bottle and gently squeeze to pour The Body Wash.